Returns
Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, we don't accept anything worn, used or altered. It has to be in the same condition that you received it. It must also be in the original packaging. If the customer returns a used product, we cannot offer a refund or exchange, and the product will be returned to the address that the customer provided when making the purchase.
Agave Boots does not offer refunds/exchanges for products purchased from the Final Sale/Outlet collection, unless the customer received a wrong size product or a product different from what they purchased. The customer will be responsible for covering the shipping costs associated with the return.
Agave Boots does not offer refunds/exchanges for products purchased from the BLACK FRIDAY SALE
Agave Boots pays the cost of returns in the following situations:
- When the product that the customer purchased has a manufacturing defect.
- When Agave Boots has sent the wrong product by mistake, or the product is not what the customer purchased.
The customer pays the cost of returns in the following situations:
- When the customer wants to exchange their product for a different color.
- When the customer wants to exchange their product for a different size.
- When the customer wants to exchange their product for a different product.
- When the customer did not like their product and wants to return it for no other reason.
To complete a return, we require a receipt or proof of purchase with the order number.
Example of order number: #12345