Refunds
REFUND POLICY
There are certain situations where only partial refunds are granted (if applicable):
- Any item that is returned with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, please send us an email at info@agaveboots.com and send your item to: 11200 Harry Hines Blvd, Suite 100, Dallas, TX, 75299.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@agaveboots.com.